Contact Us

What's on your mind? There are lots of ways to get in touch with us. Search our FAQs above, or contact us directly, so we can point you in the right direction. Looking for our branch locations? Find our branches and ATM locations here.

Get in Touch With Us

Phone

Call Us

Email

Email Us

Address

The World Bank Headquarters

123 Financial Avenue

New York, NY 10001

Hours

Monday - Friday: 8AM - 6PM

Saturday: 9AM - 4PM

Sunday: Closed

Find a Branch Near You

Frequently Asked Questions

How do I reset my password?

You can reset your password by clicking the "Forgot Password" link on the login page. Follow the instructions sent to your email to create a new password.

Are online transfers safe?

Yes, all transfers are protected with 256-bit encryption and multi-factor authentication options. Your security is our priority.

What are your transaction fees?

Transfers between your own accounts are free. For external transfers, fees apply based on the transfer type. Contact us for detailed fee information.

How long do transfers take?

Transfers between your own accounts are instant. External transfers typically take 1-3 business days depending on the receiving bank.